Privacy Policy
Gramika Naturals ("we", "us", "our") operates gramikanaturals.com. This policy explains what personal information we collect when you visit our store or order our herbal wellness formulations, and how we protect it.
Information We Collect
When you place an order, create an account, or contact us, we collect your name, phone number, email address, delivery address, and order details. If you pay online, payment is securely processed by our certified payment gateway partner (Razorpay) — we never store your debit/credit card numbers or UPI PIN details on our servers.
How We Use Your Information
We use your information exclusively to fulfill and deliver your wellness orders, communicate timely dispatch and tracking notifications (including WhatsApp updates), answer customer support inquiries, and continuously improve our botanical products and services. We do not sell, rent, or trade your personal information to third parties.
Browser Session & Cookies
Our store utilizes secure browser session cookies to maintain your shopping cart, wishlist items, and customer account session while you browse. We may use privacy-preserving analytics to understand customer navigation patterns; this data is fully aggregated and cannot personally identify you.
Third-Party Logistics & Data Sharing
We share your shipping address and telephone number only with trusted courier and logistics partners (such as Delhivery, BlueDart, DTDC, Xpressbees) solely to achieve prompt doorstep delivery. We do not share your contact details with external advertisers or telemarketers.
Grievance Officer
In accordance with the Information Technology Act and consumer protection guidelines, our designated Grievance Officer can be contacted at: grievance@example.com.