At Gramika Naturals, customer satisfaction and consumer safety are our highest priorities. Please review our policies regarding order cancellations, replacements, and refunds below.

Order Cancellation Prior to Dispatch

You can cancel any unfulfilled order free of charge before it is dispatched from our fulfillment center. Simply message us on WhatsApp at +91 98765 43210 or contact customer care with your Order ID. For prepaid orders, a 100% refund is credited immediately back to your original payment method.

Damaged, Tampered, or Defective Items

If your package arrives with broken bottle seals, packaging leaks, or an incorrect variant, please photograph the package and contact our support team within 48 hours of delivery via WhatsApp or email at prospecteduindia@gmail.com. We will dispatch a fresh replacement bottle immediately with express courier priority.

Hygiene & Safety Regulations for Supplements

Because dietary supplements and health capsules are ingestible products, bottles with broken inner safety seals or open foil caps cannot be returned or restocked under FSSAI and Ayurvedic safety standards. Unopened bottles in their pristine, original factory-sealed packaging are eligible for return or exchange within 7 days of delivery.

Easy Return & Exchange Submission

You can submit a claim in seconds through our dedicated customer portal at My Account > Orders or directly via the Return / Exchange Portal. Our team reviews submissions within 24 hours.

Refund Timelines & Settlement