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CUSTOMER CARE

Refund & Returns

Clear information for a confident Gramika Naturals shopping experience.

verified_userRefund & ReturnsLast updated: October 2026
01

Return Eligibility

Contact us within 7 days of delivery if you received a damaged, defective, incorrect, or missing product. Products must be unused, unopened, in their original packaging, and accompanied by order details and clear photographs where applicable.

02

Non-Returnable Items

Opened or used supplements, products with damaged seals after delivery, items returned without original packaging, and products outside the return window are normally not eligible unless defective when received.

03

Return Process

Call +91 97559 50455 or contact customer support with your order number, reason, and photographs. Do not send a product back until the return has been approved and return instructions have been provided.

04

Refunds

After an approved return is received and inspected, eligible refunds are issued to the original online payment method. COD refunds may require verified bank or UPI details. Processing generally takes 5–10 business days after approval, depending on the payment provider.

05

Cancellations and Replacement

Orders may be cancelled before dispatch where possible. After dispatch, cancellation may not be available. Approved damaged or incorrect products may be replaced subject to stock availability. Shipping charges may be non-refundable except where the order was incorrect or damaged.

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Need help with this policy?

Call +91 97559 50455 or contact our customer-care team.

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