Terms & Conditions

01Acceptance of Terms

By visiting this website, creating an account, or placing an order, you acknowledge that you have read and understood these Terms & Conditions. We may update these terms from time to time. Updates will be posted on this page, and continued use of the website after publication indicates acceptance of the revised terms, to the extent permitted by law.

02Website Usage

You agree to use this website only for lawful purposes and in accordance with applicable Indian laws and regulations. You must not:

• Use the website for fraudulent, unlawful, or misleading activity.
• Attempt to interfere with the website's security, functionality, or availability.
• Submit false account, billing, shipping, or contact information.
• Copy, scrape, or misuse website content without permission.

We may restrict access where there is a reasonable basis to believe that the website is being misused.

03Product Information

We aim to present product descriptions, images, ingredients, and other details as accurately as reasonably possible. Display colours may vary by screen, and packaging or product presentation may change.

Please read the product label, ingredients, directions, warnings, and other supplied information before use. If you need clarification about a product, contact us before placing your order.

04Pricing and Payment

Prices are displayed in Indian Rupees (INR), unless stated otherwise. Applicable taxes, shipping charges, discounts, and the final payable amount will be shown during checkout where relevant.

We make reasonable efforts to keep pricing accurate. If a pricing or listing error is identified, we will contact you or handle the order in accordance with applicable law and the circumstances of the order. Orders are subject to successful payment where prepayment is selected.

05Orders and Availability

Submitting an order is a request to purchase the selected products. Order confirmation does not prevent us from contacting you if information needs verification or a product becomes unavailable.

Where permitted by law, we may need to cancel or decline an order because of stock issues, suspected fraud, incorrect listing information, payment problems, or delivery restrictions. If payment has already been collected for an order we cannot fulfil, the applicable refund will be processed according to our refund procedure and applicable law.

Please check your delivery details carefully before completing checkout.

06Shipping and Delivery

Delivery estimates are indicative and may be affected by the destination, courier operations, weather, public holidays, or other events beyond our reasonable control. We will share available tracking or delivery information where supported.

Please provide a complete and accurate shipping address and reachable contact details. If a parcel is delayed, damaged, or marked delivered but not received, contact us with your order details so we can review the issue.

07Returns, Cancellations and Refunds

Return eligibility, cancellation windows, and refund timelines depend on the product, order status, and the return policy published by Gramika Naturals. Please review the applicable policy before ordering.

For a return, damaged item, incorrect product, or refund query, contact our support team with your order number and relevant details. Do not send products back until you have received return instructions, where required.

Nothing in these terms is intended to limit rights that cannot lawfully be excluded under applicable consumer protection law.

08Intellectual Property

Unless otherwise stated, website content—including the Gramika Naturals name and logo, text, product descriptions, graphics, photographs, page designs, and other materials—is owned by or used with permission by the relevant rights holder.

You may not reproduce, republish, modify, distribute, or commercially use this content without prior written permission, except where permitted by law.

09Health and Product Disclaimer

Information about herbal, wellness, personal-care, or other products on this website is provided for general product information. It is not a substitute for advice from a qualified healthcare professional. Products should be used only as directed on their labels.

Consult a qualified healthcare professional before use if you are pregnant, nursing, taking medication, have a medical condition, or are unsure whether a product is suitable for you. Do not disregard professional medical advice or delay seeking it because of information on this website.

Product descriptions should not be interpreted as a guarantee that a product will diagnose, treat, cure, or prevent any disease.

10Limitation of Liability

To the extent permitted by applicable law, Gramika Naturals is not responsible for indirect or unforeseeable losses arising from use of the website, temporary service interruptions, or delays caused by events outside our reasonable control.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any non-excludable consumer rights.

11Privacy and Personal Information

Personal information submitted through the website is handled in accordance with our Privacy Policy. Information may be used as needed to process orders, provide customer support, deliver products, prevent fraud, and meet applicable legal obligations.

Please review the website's Privacy Policy for details about information collected, how it is used, and available privacy choices.

12Governing Law

These terms are intended to be interpreted in accordance with the applicable laws of India, subject to any mandatory consumer protections and jurisdictional requirements that apply to your transaction.

13Contact Us