Terms & Conditions

Welcome to Gramika Naturals. These Terms & Conditions govern your access to and use of our website, including browsing, account registration, and purchasing products.

By accessing or using this website, you agree to these terms to the extent permitted by applicable law. If you do not agree, please discontinue use of the website.

1. About Our Website

Gramika Naturals operates this website to provide information about our products and allow customers to browse and purchase available items online.

Product availability, descriptions, prices, and website features may change from time to time.

2. Eligibility

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you use this website on behalf of another person or organisation, you confirm that you are authorised to do so.

3. Customer Accounts

Certain website features may require you to create an account. You agree to provide accurate and up-to-date information and to keep your account details current.

• Keep your login credentials confidential.
• Do not impersonate another person or misuse another account.
• Notify us if you suspect unauthorised account access.
• Do not provide false or misleading account information.

We may restrict or suspend account access where reasonably necessary to protect customers, investigate suspected fraud, maintain security, or comply with applicable law.

4. Product Information

We make reasonable efforts to present accurate product descriptions, images, prices, and availability information. However, variations in screens, lighting, photography, packaging, or product batches may cause minor differences in appearance.

If a product has a material defect, is incorrectly described, or does not conform to applicable legal requirements, your rights under applicable law remain unaffected.

5. Prices and Payments

Product prices and applicable charges will be displayed during the shopping and checkout process.

• Prices may change before an order is placed.
• Applicable shipping charges will be shown where relevant.
• Payment must be completed using an available payment method.
• Orders may require verification before processing.

Nothing in these terms permits us to disregard applicable pricing, tax, payment, or consumer protection requirements.

6. Orders and Acceptance

When you place an order, you submit a request to purchase the selected products. An order confirmation may acknowledge receipt of your order but does not necessarily mean that every order has been finally accepted or dispatched.

If an order cannot be fulfilled because of stock availability, a material listing error, suspected fraud, or another legitimate reason, we will take appropriate steps to notify you and arrange any refund required by applicable law.

7. Shipping and Delivery

Delivery estimates, shipping charges, serviceable locations, and tracking information will be communicated through the relevant website information or order communications.

Delivery times are estimates unless expressly stated otherwise. Delays may occur because of courier operations, weather, operational disruptions, or other circumstances beyond reasonable control.

Please refer to our Shipping & Delivery Policy for additional information.

8. Cancellations, Returns and Refunds

Order cancellation requests, eligible returns, exchanges, and refunds are handled under our Refund & Returns Policy and applicable law.

Please review that policy before placing an order. Nothing in these terms excludes any consumer rights that cannot legally be excluded.

9. Acceptable Use

You agree not to:

• Use the website for unlawful or fraudulent purposes.
• Attempt to gain unauthorised access to our systems or accounts.
• Interfere with website security or normal operation.
• Upload malicious code or harmful material.
• Copy or misuse website content in violation of applicable rights.
• Submit false information or misuse checkout and payment services.

10. Intellectual Property

Unless otherwise stated, the website's original text, branding, logos, graphics, design elements, and other content are owned by or used with permission by the relevant rights holder.

You may not reproduce, distribute, modify, or commercially exploit protected content without appropriate authorisation, except where permitted by applicable law.

11. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, delivery providers, and external websites.

Those services may have their own terms and privacy policies. We are not responsible for independent third-party content or services except to the extent required by applicable law.

12. Website Availability

We aim to keep our website available and functioning properly. However, access may occasionally be interrupted for maintenance, updates, technical issues, or circumstances beyond our reasonable control.

We do not guarantee uninterrupted or error-free access. This does not limit any liability that cannot legally be excluded.

13. Limitation of Liability

To the extent permitted by applicable law, Gramika Naturals will not be responsible for losses arising from misuse of the website or circumstances outside our reasonable control.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded or limited. Nothing here removes your statutory consumer rights.

14. Privacy

Our handling of personal information is explained in our Privacy Policy. By using our website, you acknowledge that you can review that policy to understand our information-handling practices.

15. Changes to These Terms

We may update these Terms & Conditions when necessary to reflect changes to our website, business practices, or legal obligations.

The latest version will be published on this page with an updated revision date. Changes apply subject to applicable law and any required notice or consent.

16. Governing Law and Disputes

These terms are subject to applicable laws of India. Any dispute will be handled by the appropriate forum or authority as determined under applicable law.

Nothing in this section removes any mandatory consumer remedies or jurisdictional rights available under law.