Returns & Refunds

At Gramika Naturals, we aim to provide a positive shopping experience. This policy explains how to contact us about returns, replacements, order cancellations, and refunds for purchases made through our website.

1. When Can I Request a Return?

Please contact us if you receive a product that is:

• Damaged when delivered.
• Defective or not functioning as described.
• Different from the product you ordered.
• Missing items or components included in your order.

Other return requests will be reviewed according to the applicable product policy and consumer protection law.

2. How to Request a Return or Replacement

Contact our customer support team and provide the following details to help us investigate your request:

• Your order number.
• The name of the affected product.
• A description of the problem.
• Photographs or videos showing the issue, where useful.
• Your preferred contact details.

Our team will review the information and explain the next steps. Please wait for return instructions before sending an item back, unless applicable law requires otherwise.

3. Conditions for Returned Products

Where appropriate, please keep the product, packaging, labels, and supplied accessories until your request has been reviewed.

We may request relevant photographs or other information to understand the issue. This review process will not override your mandatory legal rights.

4. Products That May Not Be Eligible for Voluntary Returns

Some products may be excluded from voluntary returns where legally permitted. Examples may include personalised, perishable, hygiene-sensitive, or otherwise unsuitable products.

Any product-specific restrictions should be clearly communicated before purchase. Such restrictions do not remove rights relating to defective, incorrect, or misdescribed products under applicable law.

5. Refund Policy

Once a refund request has been reviewed and approved, we will inform you of the outcome and any next steps.

Refunds will generally be issued through the original payment method where possible. If an alternative method is necessary, we will coordinate with you.

The time required for the refunded amount to appear in your account may depend on your bank or payment provider.

6. Refund Processing Time

We will communicate the applicable processing timeline when your refund is approved. The time taken for the funds to appear in your account may vary depending on your payment method and financial institution.

We recommend keeping any refund confirmation or transaction reference provided by your payment provider.

7. Order Cancellation

If you wish to cancel an order, contact us as soon as possible and provide your order number.

Cancellation may depend on whether the order has been processed or dispatched. If cancellation is no longer possible, our support team will explain the available options under our policies and applicable law.

8. Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, contact our team to discuss an appropriate resolution. A replacement or exchange may be arranged where available and appropriate.

9. Shipping Charges for Returns

Responsibility for return shipping charges depends on the reason for the return, the applicable policy, and applicable law.

We will communicate any charges that may apply to an eligible voluntary return before the return is completed.

10. Refund Not Received?

If an approved refund has not appeared in your account within the communicated timeframe:

• Check your bank account or payment statement.
• Contact your bank or payment provider if appropriate.
• Contact our support team with your order number and refund reference.