Shipping & Delivery

This Shipping & Delivery Policy explains how orders placed through Gramika Naturals are processed, dispatched, and delivered. The actual delivery options and timelines depend on the product, delivery location, and available courier services.

1. Order Processing

Orders are reviewed and processed after successful order placement and, where applicable, payment confirmation.

Processing may take additional time during holidays, promotional periods, or periods of unusually high demand. Any specific processing estimate shown at checkout or communicated with your order should be followed.

2. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Charges may vary according to the delivery address, order value, product characteristics, or available shipping options. Any advertised free-shipping offer will be subject to its stated conditions.

3. Estimated Delivery Times

Delivery estimates depend on your location, courier availability, and order processing time. Any delivery estimate displayed during checkout or in your order confirmation should be used as the relevant reference.

Unless expressly stated otherwise, delivery estimates are indicative and may change due to circumstances affecting transportation or fulfilment.

4. Shipping Locations

Orders can be delivered only to locations supported by the shipping options available for your order. Enter your delivery PIN code at checkout to check whether delivery is available to your address.

If a location is not serviceable, we will communicate the available options where possible.

5. Order Tracking

When tracking information is available, it may be provided through your order confirmation, dispatch notification, customer account, or courier service.

Tracking information may take some time to appear after a shipment has been handed over to the courier.

6. Delayed Deliveries

Delivery may be delayed because of weather conditions, courier network disruptions, public holidays, incorrect address details, or other operational circumstances.

If your order appears significantly delayed, contact our support team with your order number so we can help you check its status.

7. Incorrect or Incomplete Addresses

Please check that your shipping address, PIN code, phone number, and other delivery details are accurate before placing your order.

If you notice an error, contact us as soon as possible. Address changes may not be possible after an order has been processed or dispatched.

8. Failed Delivery Attempts

A courier may be unable to deliver an order if the recipient is unavailable, the address is incomplete, or the location cannot be accessed.

If delivery fails, the courier may attempt redelivery or return the shipment according to its procedures. Contact us if you need assistance resolving a failed delivery.

9. Damaged or Missing Packages

If your package appears damaged or an item is missing, contact our support team promptly with your order number and a description of the issue.

Photographs of the packaging and products may help us investigate. We will review the issue and explain the available resolution under our applicable policies and consumer protection law.

10. Delivery Confirmation

Courier tracking may indicate that an order has been delivered. If you have not received the package despite a delivery confirmation, please contact us so that the shipment can be investigated.

11. Cancellations and Returns

Shipping arrangements may affect whether an order can be cancelled before dispatch. For cancellation requests, returns, and refunds, please review our Refund & Returns Policy.

Nothing in this policy limits your rights under applicable law.